Shipping & Delivery

Shipping Policy

This policy explains how digital and physical products purchased from MakeEyes are delivered.

Effective date: July 31, 2026

Shipping Area

MakeEyes currently offers physical product delivery to eligible United States addresses that are available during checkout.

If checkout does not accept a destination, we are unable to deliver a physical order to that address at that time.

Shipping Cost

Standard shipping is free for eligible physical product orders delivered within the United States, unless a product page or checkout clearly states otherwise before purchase.

Digital products do not require physical shipping and have no shipping charge.

Physical Product Delivery Time

The estimated total delivery time for physical products is 1–15 business days after the order is successfully placed and payment is confirmed.

This estimate may include order processing, preparation, production, carrier transit, and final delivery. Handmade, personalized, made-to-order, or temporarily delayed products may have a different preparation period when clearly stated on the applicable product page.

Business days are Monday through Friday, excluding federal holidays and carrier-observed holidays.

Digital Product Delivery

Eligible digital products are delivered electronically after successful payment confirmation. Access may be provided through:

• A download link on the order confirmation page.
• An email sent to the address entered during checkout.
• A customer account or other access method stated on the product page.

Digital products are not mailed and do not include a physical item unless the product page expressly states that the purchase includes both digital and physical components.

Order Processing

Orders are processed after payment authorization and fraud screening. We may contact the customer if additional address, payment, or order verification is reasonably required.

Orders containing both physical and digital products may be fulfilled separately.

Tracking Information

When tracking is available, tracking information is sent to the email address provided during checkout. Tracking activity may take additional time to appear after a shipping label is created.

Address Accuracy

Customers are responsible for entering a complete and accurate delivery address. Contact us as soon as possible if an address needs to be corrected.

We cannot guarantee that an address can be changed after an order has entered processing or has been transferred to a carrier.

Additional delivery costs resulting from an incorrect, incomplete, or undeliverable address may be the customer's responsibility where permitted by law.

Delays

Delivery estimates are not guaranteed delivery dates. Delays may occur because of severe weather, carrier interruptions, holidays, high order volume, address issues, or events outside our reasonable control.

If we become unable to ship within the stated timeframe, we may contact the customer with an updated estimate and available options, including cancellation and refund where required.

Lost, Damaged, Or Incorrect Orders

Contact us promptly if tracking shows delivery but the package cannot be located, or if the order arrives damaged, incorrect, or incomplete.

Include your order number and, when applicable, photographs of the product, packaging, and shipping label. We will review the issue and provide an appropriate resolution based on the circumstances.

Taxes

Applicable sales taxes are calculated and displayed during checkout where required.