Frequently Asked Questions

MakeEyes may offer digital PDF patterns, downloadable creative resources, crochet products, handmade creations, craft-related goods, gifts, and home décor.

Each product page identifies the product type, price, included contents, availability, and applicable delivery method.

Digital products are labeled as digital downloads, PDF patterns, or electronically delivered products.

Physical products are labeled as shipped, handmade, or physical products and include shipping information on the product page.

No. When a product is identified as a digital crochet pattern, the purchase includes the downloadable instructions only.

Finished items, yarn, crochet hooks, tools, printed booklets, and materials are not included unless the product page expressly states otherwise.

Minor differences may occur because of screen settings, lighting, materials, production methods, and the handmade nature of certain products.

Review all product photographs, dimensions, materials, and descriptions before ordering.

Eligible digital products are normally available after successful payment confirmation.

Access may appear on the order confirmation page or arrive by email at the address entered during checkout.

• Check spam, junk, and promotions folders.
• Confirm that the checkout email address is correct.
• Allow a short time for payment confirmation.
• Do not share your private download link publicly.

For assistance, email support@makereyes.com with your order number and purchase email.

Unless stated otherwise, you may print reasonable copies for your personal use.

Printer settings, paper size, scaling, and margins can affect the printed result. Review any calibration or printing instructions included with the file.

No. Purchased digital files are generally licensed for personal, non-transferable use.

You may not share, upload, redistribute, resell, sublicense, or publish the file or complete instructions without written permission.

Digital purchases are generally final after delivery, access, or download because electronic content cannot be physically returned.

Limited exceptions may apply to verified duplicate charges, corrupted files, inaccessible files, or content materially different from its description. Review our Return and Refund Policy.

Standard shipping is free for eligible physical product orders delivered within the United States, unless the product page or checkout clearly states otherwise.

Digital products do not require shipping.

The estimated total delivery time for physical products is 1–15 business days after successful payment confirmation.

Product-specific processing or preparation times may be shown on the applicable product page.

When tracking is available, it will be sent to the email address used during checkout.

Tracking activity may take additional time to appear after a shipping label is created.

Review the tracking information and allow for carrier updates, weekends, holidays, weather, and address-related delays.

Contact us if the delivery estimate has passed or the tracking information has not updated for an extended period.

Contact us promptly with your order number and clear photographs of the item, packaging, and shipping label.

We will review the issue and provide an appropriate resolution.

Eligible physical products may be returned within 30 calendar days after confirmed delivery.

The item must generally be unused, undamaged, complete, and in its original condition and packaging.

Email support@makereyes.com with your name, order number, item, and reason for the return.

Do not send a product back until you receive approval and return instructions.

Customers are responsible for standard return shipping when the return is based on preference or another non-defect reason.

If we confirm that an item was damaged, defective, or sent incorrectly, MakeEyes will provide an appropriate remedy.

Approved refunds are normally initiated within 5 business days after an eligible returned item is received and inspected.

Your financial institution may require additional processing time.

MakeEyes is built on Shopify and uses Shopify and authorized payment providers to process transactions securely.

Contact us immediately. Physical orders may only be changed or canceled before processing or fulfillment begins.

Digital orders may only be canceled before the file or access link has been delivered or accessed.

An account may not be required unless indicated during checkout. Use an accurate email address so you can receive order, download, and shipping information.