Returns & Refunds

Return And Refund Policy

This policy explains the separate return and refund conditions for physical products and digital products purchased from MakeEyes.

Effective date: July 31, 2026

Physical Product Return Window

Eligible physical products may be returned within 30 calendar days after confirmed delivery.

To qualify for a return, the physical product must generally be:

• Unused, unworn, unwashed, and undamaged.
• In its original condition.
• Returned with original packaging, accessories, and included materials.
• Accompanied by valid proof of purchase.

Starting A Physical Product Return

1. Email support@makereyes.com within the applicable return period.
2. Include your name, order number, item being returned, and reason for the return.
3. Wait for approval and return instructions before sending the item.
4. Package the product securely and use a trackable shipping method.

Do not send returns to our public business address unless our support team specifically confirms that address in writing for your return.

Return Shipping Costs

For a standard return based on preference, fit, color choice, duplicate purchase, or another non-defect reason, the customer is responsible for return shipping costs.

If we confirm that a physical item was delivered damaged, defective, materially different from the product ordered, or sent incorrectly, MakeEyes will provide an appropriate remedy and may provide a prepaid return label or reimburse reasonable approved return shipping costs.

We do not charge a restocking fee for approved eligible returns.

Non-Returnable Physical Products

The following physical products are not eligible for return unless they arrive damaged, defective, or incorrect:

• Personalized or custom-made products.
• Products clearly identified as final sale before purchase.
• Used, altered, washed, damaged, or incomplete products.
• Gift cards.
• Products returned after the applicable return period.

Any product-specific restriction will also be clearly disclosed on the applicable product page before purchase.

Digital Product Refunds

Because digital products are delivered electronically and cannot be physically returned, digital purchases are generally final after the customer receives, accesses, opens, or downloads the digital content.

A digital product refund may be considered when:

• The same digital product was charged more than once in error.
• The supplied file is corrupted and we cannot provide a working replacement.
• The customer cannot access the purchased file because of a verified delivery problem that we cannot resolve.
• The supplied digital product is materially different from its product-page description.

Digital product issues should be reported within 14 calendar days of purchase. We may first attempt to replace, repair, re-send, or restore access to the file before issuing a refund.

A change of mind, lack of required software, incompatible device caused by ignoring disclosed requirements, or inability to complete a project does not normally qualify for a digital refund.

Damaged, Defective, Or Incorrect Physical Products

Contact us as soon as reasonably possible after delivery. Include:

• Your order number.
• A description of the issue.
• Clear photographs of the item.
• Photographs of the packaging and shipping label when relevant.

Depending on the verified issue, we may offer replacement, repair, refund, store credit, or another remedy required by applicable law.

Refund Processing

Approved refunds are issued to the original payment method whenever reasonably possible.

After an approved return is received and inspected, we will notify the customer of the decision. Approved refunds are normally initiated within 5 business days.

Financial institutions may require additional processing time before a refund appears on the customer's account.

Order Cancellations

Physical products

A physical order may be canceled before it enters fulfillment. Contact us immediately. Cancellation cannot be guaranteed after processing, production, personalization, or shipping has begun.

Digital products

A digital order may only be canceled before the file or access link has been delivered or accessed. Delivery may occur automatically shortly after payment confirmation.

Chargebacks

Contact our support team before initiating a payment dispute so we have an opportunity to investigate and resolve the issue. This does not limit any rights available through your payment provider or applicable law.