Contact Us

Contact us for questions about products, orders, downloads, shipping, returns, refunds, or your customer account.

For faster order assistance Include your full name, order number, purchase email address, and a short description of the issue.

Digital Download Support

If you did not receive your digital product, first check your spam, promotions, and junk folders. Confirm that the email address entered during checkout is correct.

When contacting us, include your order number and the email address used at checkout. Do not publicly share your private download link.

Physical Order Support

For shipping questions, include your order number and delivery address. If an item arrived damaged, incorrect, or incomplete, contact us with clear photographs of the product, packaging, and shipping label.

Return Requests

Do not send a product back without contacting us first. Approved return instructions and the applicable return address will be provided by our support team.

Company VividLaunch LLC
Address 30 N Gould St, Sheridan, WY 82801, USA
Hours Monday - Friday: 9:00 AM - 6:00 PM EST

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